UK insurers urged to optimise AI & more…Keep up with what has been happening this week in our latest insurance news round-up…

UK insurers urged to optimise AI for enhanced customer experience: Altus Consulting

Digital processes are increasingly integrated into the insurance customer journey, with more than half of leading UK insurers implementing AI chatbots to streamline customer operations, according to Altus Consulting’s ‘Digital Bar’ report.

Miller announces acquisition of reinsurance broker

Specialist reinsurance broker Miller has announced its acquisition of Bruzon Correduría de Seguros y Reaseguros S.A. and Bruzon Services S.A. (Bruzon), a commercial insurance and reinsurance broker based in Madrid.

AXA’s Frédéric de Courtois elected President of Insurance Europe

Frédéric de Courtois, Deputy Chief Executive Officer of AXA Group, has been elected President of Insurance Europe after receiving unanimous support.

Aviva Investors provides £65 million in debt financing to UK electric fleet specialist Zenobē

Aviva Investors, the global asset management business of Aviva plc, announces it has completed the provision of two new debt tranches totalling £65 million to Zenobē Energy Ltd (“Zenobē”), the international provider of end-to-end solutions in fleet electrification and battery storage.

WTW names Alex Rosati as Head of Claims Asia, CRB

Global re/insurance broker WTW has appointed Alex Rosati as the Head of Claims Asia for its Corporate Risk & Broking (CRB) business, effective August 1st, 2024. Rosati will succeed Neil Thomas who retired earlier this year.